Mark is responsible for the technical supervision of all commercial heating, ventilation, air conditioning, and refrigeration (HVACR) service technicians and apprentices in Upstate, NY. He is instrumental in developing techniques for training, coaching, and fostering productivity, while improving technical ability, skills, performance of techs, and customer relations with a rapidly changing economy. He continually searches to expand the service department by hiring knowledgeable mechanical service technicians with specialties in various areas of the HVAC and refrigeration fields.
He is also responsible for retaining high quality in customer relations and satisfaction through professional service with existing customers and development of new clients. He continually strives to ensure every service call is completed professionally with value by the service technicians and with pride.
He co-manages the office staff with special projects, large contracts, and estimating. He provides commercial heating, cooling and refrigeration solutions to customers with strict budgets by developing acceptable contracts. He also estimates emergency service repair costs or budgets to clients that have a short window of shutdown time due to manufacturing commitments or perishable food loss. Mark continually strives to improve the safety, quality, and productivity of our service group.
Mark started in the HVAC and refrigeration business in 1980. He started with Betlem Service Corp. in 1984 as a service technician then moved onto another company as an expert service technician in refrigeration. He expanded his knowledge in the ammonia field of refrigeration. He became part of a 4-man group of emergency response trained with SCBA Air Packs to respond in the event of ammonia refrigerant leaks in the refrigerated warehouses. In 1995 Mark became the Service Manager where he grew the commercial service division by diversifying to multi-year service contracts and increased the industrial and ultra-low services. He returned to Betlem in 2000 as Service Manager.
Throughout the years Mark has continued his education after receiving his Associates in Applied Science, to take various courses in refrigeration, air conditioning, and heating services technologies, and is active in the Refrigeration Service Engineers Society, as a way to keep abreast of new techniques. He has also taken repair courses on air-to-air heat pumps, screw chiller and repair, and modern hydronic and radiant heating systems.
In addition to the technical classes, he has continued to enhance his managerial skills with courses through the Business Council of New York State, Edwin L. Cox School of Business, and Leadership Management Inc.